Every web lead gets a reply. Every estimate gets a follow-up.
When a homeowner fills out your form at 7 PM, they should hear back before they call the next shop. I set that up for owner-run HVAC companies, and I keep chasing the quotes that went quiet.
Email me for a 2-minute exampleTell me your shop name and I will send an example built for a shop like yours.
Service request
Tuesday evening, sample lead
- 7:42 PMRequest comes in through your website: "AC stopped cooling. Can someone come today?"
- 7:42 PMReply goes out right away with three quick questions and open times.
- 7:44 PMHomeowner answers and picks tomorrow, 8:00 to 10:00 AM.
- 7:44 PMBooked. Your office has the summary. If it is an emergency, your on-call tech is alerted.
What happens after a lead comes in
- The lead gets a reply right away
- A form filled out at night or on a weekend gets an answer in minutes, not Monday morning.
- Your office gets the answers up front
- Three quick questions: what is wrong, what kind of system it is, and whether anyone at home needs heat or cooling urgently. Those answers arrive with the booking.
- A time lands on your calendar
- The customer picks an open time. Emergencies alert your on-call tech.
- Quotes do not go quiet
- Open estimates get follow-ups on a schedule. Your comfort advisor hears about it only when the customer replies.
Who this is for
Owner-run residential HVAC companies that get leads from a website, ads or referrals and lose some of them to slow replies. You keep your phone, your calendar and your customers. I handle the follow-up.
Where I work
Based in Columbus, Mississippi. I work with HVAC companies in Columbus and the Golden Triangle (Starkville and West Point), Tupelo, and Tuscaloosa. I am glad to show it to you in person.
Want to see it work?
Email me and I will send a 2-minute example.
Email Jason Brownjason@getprimetimeslot.com